Privacy Policy

This Privacy Policy outlines how Australian Original Art, operated by Peter and Robyn Hill (“we”, “us”, “our”), collects, stores, uses, and protects your personal information when you visit our website, purchase artwork, book a commission, subscribe to our mailing list, or otherwise interact with us.

We are committed to safeguarding your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing personal information, you consent to this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Information you provide

Name
Email address
Phone number
Billing and postal address
Commission requests and reference images
Purchase history
Payment details (processed securely via third-party payment providers)

Automatically collected information

IP address
Browser type and device information
Website usage, interactions, and referring URLs
Cookies and analytics data

Payment information

We do not store full credit card or banking details. Payments are processed securely through trusted third-party payment gateways (e.g. Stripe, PayPal, Square).

2. How We Use Personal Information

We may use your information to:

Process and fulfil artwork and print orders
Manage commission enquiries and agreements
Communicate regarding purchases, delivery, or customer support
Send newsletters, exhibition updates, or marketing (with consent)
Improve website performance, user experience, and services
Maintain business records and accounting compliance
Prevent fraud, misuse, or security breaches

You may opt out of marketing communications at any time.

3. Sharing of Information

We do not sell or trade your personal information.

We may share information with:

Secure payment processors
Couriers and delivery partners
Website hosting and IT service providers
Email marketing platforms (e.g. Mailchimp, Flodesk)
Legal or regulatory authorities, if required by law

All third-party providers must comply with privacy and data protection standards.

4. Cookies & Website Analytics

Our website may use cookies and tracking tools (such as Google Analytics) to:

Improve browsing experience
Measure website performance
Tailor marketing content

You may disable cookies via your browser settings, though some features may not function properly.

5. Storage & Security

We take reasonable steps to protect your information from:

Loss
Misuse
Unauthorised access
Alteration
Disclosure

Digital data may be stored in Australia or securely overseas using reputable service providers.

6. Data Retention

We retain personal information only as long as necessary to:

Provide services
Meet legal, tax, or accounting obligations
Maintain business records

You may request deletion of your data where legally permissible.

7. Access, Corrections & Your Rights

You may request to:

Access the personal information we hold about you
Update or correct inaccurate information
Withdraw consent for marketing communications
Request deletion where applicable

To submit a request, please contact us

8. Children’s Privacy

Our services are not intended for individuals under 18 without parental consent.
We do not knowingly collect children’s personal information.

9. Third-Party Links

Our website may contain links to external websites.
We are not responsible for their privacy practices or content.

10. International Visitors

If accessing our website from outside Australia, you acknowledge that your information may be processed in Australia under Australian privacy laws.

11. Changes to This Policy

We may update this Privacy Policy occasionally.
The revised version will be posted with the updated date.